1. Privacy Policy
1.1 Collection of Personal Information
- We collect personal information such as your name, email address, billing details, and payment information when you interact with our website.
- Non-identifiable information (such as browser type, device data, and site usage statistics) may also be collected via cookies and analytics tools.
- Wherever practicable, we collect personal information directly from you.
1.2 Use of Personal Information
- To provide and improve our services and website functionality.
- To process payments and deliver purchased products or services.
- To communicate with you, including sending updates, offers, or responding to enquiries.
- To comply with our legal obligations under Australian law.
- For research, analytics, and reporting purposes.
1.3 Disclosure of Personal Information
- We do not sell or rent your personal information.
- Information may be disclosed to trusted third-party service providers (e.g. payment gateways, hosting providers) who assist us in operating the website.
- We may disclose information if required by law, regulation, or to protect our rights and safety.
- If we transfer information overseas, we will take reasonable steps to ensure compliance with the Australian Privacy Principles (APPs).
1.4 Data Security
- We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
- While we strive to safeguard your data, no method of transmission over the internet is completely secure.
1.5 Access and Correction
- You have the right to request access to the personal information we hold about you.
- You may also request corrections if your information is inaccurate, incomplete, or outdated.
- Requests can be made by contacting us (see Section 6 – Contact Us).
1.6 Cookies and Tracking
- Our website uses cookies and similar technologies to enhance user experience.
- You may disable cookies through your browser settings, but this may affect website functionality.
1.7 Complaints Handling
- If you believe we have breached the APPs, you may lodge a complaint by contacting us (see Section 6 – Contact Us).
- We will investigate and respond to your complaint within a reasonable timeframe.
- If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
2. Payment Terms
- Payments are processed securely through third-party providers (e.g. PayPal, Stripe, or other gateways).
- By making a payment, you agree to the terms and conditions of the relevant payment provider.
- We do not store your full credit card details; these are handled directly by the payment provider.
- Refunds, cancellations, and disputes are managed in accordance with our Refund & Cancellation Policy (see Section 3).
- Payment links provided on our website are secure and intended solely for the purchase of our products or services.
3. Refund & Cancellation Policy
3.1 Refunds
- We comply with the Australian Consumer Law (ACL), which guarantees your rights to a refund, repair, or replacement if a product or service is faulty, not as described, or does not perform as expected.
- Refunds are not provided for change of mind, unless otherwise stated in promotional offers.
- Digital products, downloadable resources, or online services are generally non-refundable once accessed, unless required under ACL.
3.2 Cancellations
- You may cancel a purchase prior to payment being processed without incurring charges.
- Once payment has been processed, cancellations may not be eligible for a refund unless required under ACL.
- For subscription services, you may cancel at any time. Access will continue until the end of the billing cycle, and no partial refunds will be issued unless required by law.
3.3 Payment Disputes
- If you believe you have been incorrectly charged, please contact us immediately (see Section 6 – Contact Us).
- We will investigate disputes promptly and provide a resolution in line with ACL requirements.
3.4 Special Conditions
- Promotional offers, discounts, or bundled services may have specific refund or cancellation conditions, which will be clearly stated at the time of purchase.
- Refunds will be processed using the original payment method wherever possible.
4. Third-Party Links
- Our website may contain links to external sites. We are not responsible for their privacy practices or content.
5. Changes to This Policy
- We may update these Terms & Policies from time to time.
- Updates will be posted on this page with a revised effective date.
6. Contact Us
For privacy enquiries, payment issues, or refund/cancellation requests, please contact:
Email: info@mathscilab.com.au
We aim to respond to all requests within 5 business days.
